Return and Refund Policy

At Hollis Monroe, we strive to ensure you're completely satisfied with your purchase. If something isn't quite right, we're here to help. Below are the details of our return and refund policy:

Key Return Details

Return Window:

30 days from the delivery date.

Refund Processing Time:

Up to 10 days after we receive your return.

Return Shipping Costs:

Customers are responsible for return shipping costs.

Restocking Fees:

None.

Exchanges:

Accepted.

Exchanges

If you would like to exchange an item, please contact us at info@hollismonroe.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.

To qualify for an exchange, items must be unused and unwashed, returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

Return Window

You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that returns cannot be accepted after the 30-day period. Returns are subject to our Terms of Service.

How to Initiate a Return

Follow these simple steps to return your items:
1

Contact Customer Support

Email us at info@hollismonroe.com with your order number and reason for return. Our team will provide you with a return form and the return address.

2

Prepare Your Package

Place the items you wish to return in secure packaging. Ensure they are unused and unwashed, returned in their original packaging, and have all original tags attached. Include the return form inside the package.

3

Ship Your Package

Send the package to the provided return address using a reliable shipping provider with tracking. Please note that return shipping costs are the customer's responsibility.

4

Refund Process

Once we receive your return, we will process your refund within up to 10 days. Refunds will be issued to your original payment method.

Important Notes

  • Non-Returnable Items:

    Items showing signs of wear, damage, or alteration cannot be returned.

  • Damaged or Incorrect Items:

    If your item arrives damaged or incorrect, email us at info@hollismonroe.com with your order details and a photo of the issue. We’ll resolve it promptly.

  • Order Cancellations:

    If you wish to cancel your order, contact us as soon as possible at info@hollismonroe.com. Please note that we cannot guarantee cancellations once the order has been processed.